Shipping policy
SHIPPING POLICY
Last updated: May 2026
Order Processing Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. Large or freight-eligible items (such as lift chairs, hospital beds, and power wheelchairs) may require additional lead time of 2–5 business days before shipment.
Domestic Shipping We ship to all 50 U.S. states. Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Standard parcel items (such as daily living aids, small mobility accessories, and supplies) ship via UPS, FedEx, or USPS.
Freight & Oversized Items Certain products — including lift chairs, hospital beds, power scooters, and oxygen concentrators — are classified as oversized or freight items and require special handling. These items ship via LTL (less-than-truckload) freight carrier. Freight shipping rates are calculated at checkout or quoted separately for your location. Delivery for freight items typically takes 5–10 business days after shipment.
White Glove Delivery White Glove delivery service is available for select large items and includes inside delivery, placement in the room of your choice, basic assembly, and removal of packaging materials. White Glove delivery must be selected at checkout or arranged at the time of purchase. Additional charges apply. Please contact us at [your contact email/phone] to arrange White Glove service if it is not available at checkout for your item.
Delivery Timeframes
- Standard parcel items: 3–7 business days after shipment
- Freight/oversized items: 5–10 business days after shipment
- White Glove delivery: Scheduled by appointment; timeframes vary by location
Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier conditions, weather, or product availability.
Order Tracking Once your order ships, you will receive a confirmation email with tracking information. For freight shipments, a freight carrier representative may contact you to schedule a delivery appointment. Please ensure your contact information is accurate at checkout.
Refused Deliveries If a delivery is refused without prior authorization from Suncoast Medical, the actual return freight charges will be deducted from your refund. Please inspect all items upon delivery and note any visible damage on the carrier's delivery receipt before signing.
Shipping Restrictions Some products may be subject to shipping restrictions based on state regulations or product classification. If your order cannot be shipped to your location, we will contact you promptly to discuss alternatives.
Damaged or Missing Items If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at STP@SuncoastMedicalSupply.com or 727-821-7015. Retain all original packaging until the claim is resolved.
Questions? For shipping inquiries, contact us at STP@SuncoastMedicalSupply.com or 727-821-7015.